Shipping policy
At Time Gallery, we are committed to delivering your luxury timepiece safely, quickly, and securely. Please read our shipping policy carefully to understand how your order is processed and delivered.
Order Processing
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All orders are processed within 24–48 hours after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is confirmed, you will receive a confirmation message/email with order details.
Shipping Time
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Standard Delivery: 3–7 business days across India.
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Delivery timelines may vary depending on location, courier service, or unforeseen circumstances.
Cash on Delivery (COD)
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COD orders require a ₹99 advance payment for order confirmation.
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Orders without advance payment will not be processed.
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The remaining balance must be paid at the time of delivery.
Shipping Charges
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We may offer free shipping on selected products or promotions.
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Any applicable shipping charges will be clearly shown at checkout before payment.
Order Tracking
Once your order is shipped, you will receive:
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Tracking ID
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Courier partner details
You can track your shipment in real time using the provided tracking link.
Packaging & Security
All watches are:
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Securely packaged in protective wrapping
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Sealed to prevent tampering
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Shipped in discreet outer packaging for safety
Delivery Issues
If you experience any of the following:
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Delayed shipment
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Damaged package
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Missing item
Contact us within 24 hours of delivery with photos/video proof so we can assist you promptly.
Incorrect Address / Failed Delivery
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Please ensure your shipping address and phone number are correct.
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If delivery fails due to incorrect details or unavailability, reshipping charges may apply.
Shipping Availability
Currently, we ship across India only. For international orders, please contact us directly before placing an order.
✔ Need help?
For shipping support or questions, contact our customer support team anytime.